Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Focus 2012-2018 5Dr Molded Splash Guards Rear Pair

                  Focus 2012-2018 5Dr Molded Splash Guards Rear Pair

                  SKU: BM5Z16A550A

                  $60.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System Long Range One Way Key Fob

                  Remote Start System Long Range One Way Key Fob

                  SKU: DS7Z15K601F

                  $60.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance EZ-Up Tent Side Walls 10'

                  Ford Performance EZ-Up Tent Side Walls 10'

                  SKU: M1827W10A

                  $245.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY ARB DIGITAL TIRE DEFLATOR

                  FORD PERFORMANCE BY ARB DIGITAL TIRE DEFLATOR

                  SKU: M1830DF

                  $75.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2015-2018 Rear Bumper Protector

                  Focus 2015-2018 Rear Bumper Protector

                  SKU: F1EZ17B807AA

                  $100.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  PROCAL3 Service Park Replacement Dongle

                  PROCAL3 Service Park Replacement Dongle

                  SKU: CMCANELOPEB

                  $275.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus-ST 2013-2018 Calibration, Spark Plus and Cold Air Intake

                  Focus-ST 2013-2018 Calibration, Spark Plus and Cold Air Intake

                  SKU: M9603AFSTA

                  $425.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

                  SKU: M1820FPORRHD

                  $350.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: GJ5Z19A361A

                  $245.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
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