Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2011-2016 Molded Splash Guards Front Pair

                  Super Duty 2011-2016 Molded Splash Guards Front Pair

                  SKU: BC3Z16A550FA

                  $60.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2012-2016 Black 3pc All Weather Rubber Floor Mats

                  Super Duty Crew Cab 2012-2016 Black 3pc All Weather Rubber Floor Mats

                  SKU: DC3Z2613300A

                  $150.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 12 Bolt HD Differential Cover

                  Super Duty 12 Bolt HD Differential Cover

                  SKU: M4033SD12

                  $220.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Front 2pc All Weather Floor Liner Tray

                  Super Duty 2017-2022 Front 2pc All Weather Floor Liner Tray

                  SKU: HC3Z2513086BA

                  $140.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Carhartt Front Row Seat Covers 40/20/40 in Gravel

                  Covercraft Carhartt Front Row Seat Covers 40/20/40 in Gravel

                  SKU: VML3Z25600D20F

                  $419.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium Carbon Black Locking Bed Cleat 4pc Kit

                  Premium Carbon Black Locking Bed Cleat 4pc Kit

                  SKU: HL3Z99000A64A

                  $110.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO GB-50 Battery Jump Start Pack

                  NOCO GB-50 Battery Jump Start Pack

                  SKU: VJL3Z10A765DS

                  $199.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 Black Tailgate Bed Liner

                  Super Duty 2017-2022 Black Tailgate Bed Liner

                  SKU: HC3Z99000A38CA

                  $80.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Supercrew Low Profile Side Window Deflectors by Lund

                  Supercrew Low Profile Side Window Deflectors by Lund

                  SKU: VML3Z18246K

                  $109.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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