Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Thule OverCast Awning

                  Thule OverCast Awning

                  SKU: VKB3Z99000C38FB

                  $639.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Low Profile Bed Rack

                  Yakima Low Profile Bed Rack

                  SKU: VLC3Z7855100B

                  $659.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Gatorback Gunmetal Splash Guards Front Pair

                  F-150 2015-2020 Gatorback Gunmetal Splash Guards Front Pair

                  SKU: VHL3Z16A550D

                  $309.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Leer Group Agate Black CabHigh Sport Bed Cap for 6.5 Bed, Paint Code UM - NON-RETURNABLE

                  F-150 2021-2025 Leer Group Agate Black CabHigh Sport Bed Cap for 6.5 Bed, Paint Code UM - NON-RETURNABLE

                  SKU: VML3Z99501A42CC

                  $4,499.00

                  + $266.00 Installation
                  F-150 2021-2025 Bed Extender

                  F-150 2021-2025 Bed Extender

                  SKU: ML3Z99286A40B

                  $875.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Embark LS Retractable Matte Black Tonneau Cover for 5.5' Bed

                  F-150 2015-2025 Embark LS Retractable Matte Black Tonneau Cover for 5.5' Bed

                  SKU: VJL3Z84501A42D

                  $2,299.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Gatorback Gunmetal Ford Logo Splash Guards Front Pair

                  F-150 2021-2025 Gatorback Gunmetal Ford Logo Splash Guards Front Pair

                  SKU: VML3Z16A550FB

                  $319.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Reg Cab 2021-2024 Chrome Body Side Molding for 6.5' Bed

                  F-150 Reg Cab 2021-2024 Chrome Body Side Molding for 6.5' Bed

                  SKU: VML3Z9910146G

                  $359.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 BedRug Impact Bed Mat for 5.5' Bed

                  F-150 2015-2025 BedRug Impact Bed Mat for 5.5' Bed

                  SKU: VHL3Z99112A15A

                  $249.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
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