Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2025 TruXedo Soft Roll Up Tonneau Cover for 5.5' Bed

                  F-150 2015-2025 TruXedo Soft Roll Up Tonneau Cover for 5.5' Bed

                  SKU: VFL3Z84501A42EA

                  $409.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Raptor 2017-2020 Lund Aeroskin Smoke Hood Deflector

                  F-150 Raptor 2017-2020 Lund Aeroskin Smoke Hood Deflector

                  SKU: VHL3Z16C900A

                  $89.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Force XT Large Roof Mounted Cargo Box

                  Thule Force XT Large Roof Mounted Cargo Box

                  SKU: VM1PZ7855100J

                  $749.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  SKU: M1821UHB

                  $295.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Extender

                  F-150 2015-2025 Bed Extender

                  SKU: VLL3Z99286A40A

                  $389.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Molded Carbon Black Splash Guards Front Pair

                  F-150 2015-2020 Molded Carbon Black Splash Guards Front Pair

                  SKU: FL3Z16A550CA

                  $60.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB TRED PRO RECOVERY BOARDS

                  ARB TRED PRO RECOVERY BOARDS

                  SKU: M1830RB

                  $275.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Black Tailgate Bed Liner

                  F-150 2015-2020 Black Tailgate Bed Liner

                  SKU: FL3Z99000A38DA

                  $85.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB Jack

                  ARB Jack

                  SKU: M1830JACK

                  $875.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
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