Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Genuine Ford Accessory

Genuine Ford Accessory

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Genuine Ford Accessory

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Genuine Ford Accessory

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Ford Soft Sided Folding Cargo Organizer

$90.00

Escape 2020-2025 4pc Floor Liner Set for Gas Engines

$205.00

Ford Perimeter Plus Vehicle Security System

$255.00

Escape 2014-2019 Class II Trailer Hitch

$315.00

Escape 2020-2025 Charge Port Protection Cover

$95.00

Escape 2013-2019 Black Roof Rails

$370.00

Ford Perimeter Plus Vehicle Security System

$300.00

Escape 2013-2019 Molded Splash Guards Front Pair

$60.00

Escape 2013-2019 Molded Splash Guards Rear Pair

$60.00