Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2024 Rear Bumper Protector

                  Bronco Sport 2021-2024 Rear Bumper Protector

                  SKU: M1PZ17B807A

                  $100.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Velocity Blue Liftgate Lettering

                  Bronco Sport 2021-2025 TufSkinz Velocity Blue Liftgate Lettering

                  SKU: VN1PZ9942528BC

                  $59.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB TRED PRO RECOVERY BOARDS

                  ARB TRED PRO RECOVERY BOARDS

                  SKU: M1830RB

                  $275.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB Ford Performance Parts Portable Air Compressor Kit

                  ARB Ford Performance Parts Portable Air Compressor Kit

                  SKU: M1830FPAC

                  $415.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  SKU: M1821UHR

                  $295.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz® Race Red Liftgate Lettering

                  Bronco Sport 2021-2025 TufSkinz® Race Red Liftgate Lettering

                  SKU: VN1PZ9942528BA

                  $59.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Branded Roll-Up Tool Set

                  Bronco Branded Roll-Up Tool Set

                  SKU: VM2DZ17003A

                  $349.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Matte Black Liftgate Lettering

                  Bronco Sport 2021-2025 TufSkinz Matte Black Liftgate Lettering

                  SKU: VN1PZ9942528BE

                  $59.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
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