Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco Sport 2021-2024 Neoprene Front Seat Cover for Bronco Sport Base and Big Bend Models

                  Bronco Sport 2021-2024 Neoprene Front Seat Cover for Bronco Sport Base and Big Bend Models

                  SKU: VM1PZ15600D20E

                  $289.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025, Rear Seatback Cargo Bag Kit

                  Bronco Sport 2021-2025, Rear Seatback Cargo Bag Kit

                  SKU: VM1PZ78676A00A

                  $259.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Velocity Blue Liftgate Lettering

                  Bronco Sport 2021-2025 TufSkinz Velocity Blue Liftgate Lettering

                  SKU: VN1PZ9942528BC

                  $59.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO GB-70 Battery Jump Start Pack

                  NOCO GB-70 Battery Jump Start Pack

                  SKU: VJL3Z10A765BS

                  $259.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Paint Protection Film Kit

                  Bronco Sport 2021-2025 Paint Protection Film Kit

                  SKU: VL1PZ2120000A

                  $399.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Roof Mounted Ski/Snowboard Rack

                  Yakima Roof Mounted Ski/Snowboard Rack

                  SKU: VKB3Z7855100E

                  $389.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

                  Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

                  SKU: VM1PZ7855100K

                  $259.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Air Design® Carbonized Gray Roof Spoiler

                  Bronco Sport 2021-2025 Air Design® Carbonized Gray Roof Spoiler

                  SKU: VM1PZ9944210CA

                  $389.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
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