Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2021-2025 5-Door Side - Air Design® LH/RH Door, Fender, Rocker Body Appearance Kit

                  Bronco 2021-2025 5-Door Side - Air Design® LH/RH Door, Fender, Rocker Body Appearance Kit

                  SKU: VM2DZ7020000A

                  $589.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2021-2023 Tufskinz Matte Black Tailgate Letter Inserts

                  Ranger 2021-2023 Tufskinz Matte Black Tailgate Letter Inserts

                  SKU: VNB3Z9942528AB

                  $79.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rooftop Fishing Rod Mount

                  Yakima Rooftop Fishing Rod Mount

                  SKU: VM1PZ7855100E

                  $199.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Advantage Hard Folding Bed Cover for 6.0 Bed

                  Ranger 2019-2023 Advantage Hard Folding Bed Cover for 6.0 Bed

                  SKU: VKB3Z99501A42DF

                  $1,329.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Yakima Clamp On Cross Bar System

                  Edge 2019-2024 Yakima Clamp On Cross Bar System

                  SKU: VKT4Z7855100A

                  $769.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2017-2022 Bright Chrome Door Sill Plates

                  Super Duty Crew Cab 2017-2022 Bright Chrome Door Sill Plates

                  SKU: VHC3Z99132A08B

                  $149.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Platinum XLP Soft Roll-Up Tonneau/Bed Cover for 8.0 Bed

                  Super Duty 2017-2025 Platinum XLP Soft Roll-Up Tonneau/Bed Cover for 8.0 Bed

                  SKU: VJC3Z99501A42D

                  $599.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
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                  F-150 2021-2023 Leer Group Iced/Elite Blue CabHigh Sport Bed Cap for 5.5 Bed, Paint Code GP - NON-RETURNABLE

                  F-150 2021-2023 Leer Group Iced/Elite Blue CabHigh Sport Bed Cap for 5.5 Bed, Paint Code GP - NON-RETURNABLE

                  SKU: VML3Z99501A42BL

                  $4,499.00

                  + $266.00 Installation
                  Mustang 2015-2023 Gloss White Tri-Bar Stripe Kit

                  Mustang 2015-2023 Gloss White Tri-Bar Stripe Kit

                  SKU: VFR3Z6320000B

                  $79.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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