Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Raptor 2017-2020 Ford Performance Parts by RIGID® Off-Road Fog Light Kit

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                  SKU: M15200RFL

                  $1,125.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
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                  Mustang 2015-2023 Extended ARP Wheel Stud Kit

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                  SKU: M1107C

                  $200.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
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                  Mustang 2005-2014 Matte Black 18x8" Mesh Spoke Wheel

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                  SKU: M1007P188MB

                  $195.00

                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
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                  Ford Performance Parts by RIGID® F-Series Off-Road Fog Light Kit

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                  SKU: VLB5Z16A550A

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                  Shipping: Ships by Aug 29
                  Pickup: Free at Dealer
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                  Covercraft Carhartt RealTree Xtra Rear Row 60/40 Seat Covers in Green Camo

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                  SKU: VML3Z2663812H

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                  Shipping: More inventory coming soon
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                  Bronco 2021-2025 Front Corner Protection - Body Armor by Husky Liners®

                  SKU: VM2DZ7816F210A

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