Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Black Flat Splash Guards Front or Rear Pair

                  Black Flat Splash Guards Front or Rear Pair

                  SKU: E6TZ16A550AA

                  $35.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  2023-2025 Super Duty, Trailer Hitch Reducer Adaptor

                  2023-2025 Super Duty, Trailer Hitch Reducer Adaptor

                  SKU: HC3Z19H282A

                  $35.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 1 1/4" Class II

                  Trailer Hitch Ball Mount 1 1/4" Class II

                  SKU: BL8Z19A282A

                  $30.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Drop-In Bed Liner Upper Plug Kit

                  Drop-In Bed Liner Upper Plug Kit

                  SKU: FL3Z99000A25B

                  $20.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Drop-In Bed Liner Lower Plug Kit

                  Drop-In Bed Liner Lower Plug Kit

                  SKU: FL3Z99000A25C

                  $20.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2025 Low Gloss Black Center Caps w/ Pony Logo

                  Mustang 2015-2025 Low Gloss Black Center Caps w/ Pony Logo

                  SKU: FR3Z1130C

                  $40.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2011-2014 Remote Start Hood Switch Kit

                  F-150 2011-2014 Remote Start Hood Switch Kit

                  SKU: BL3Z19G366A

                  $20.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  LED Anti-Theft Flasher Vehicle Security System

                  LED Anti-Theft Flasher Vehicle Security System

                  SKU: DM5Z19D596A

                  $15.00

                  + $70.00 Installation
                  Remote Start Hood Switch Wiring Harness Kit

                  Remote Start Hood Switch Wiring Harness Kit

                  SKU: GB5Z14B504A

                  $45.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
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