Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  SKU: HC3Z2613300BA

                  $205.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2019-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  Transit 2019-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  SKU: JK4Z1613086AA

                  $140.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition EL 2025, Floor Liner All-Weather for 3rd Row with 2nd Row Captain's Chairs

                  Expedition EL 2025, Floor Liner All-Weather for 3rd Row with 2nd Row Captain's Chairs

                  SKU: SL1Z7813086EA

                  $95.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Oxford White Passenger Assist Handle

                  Bronco 2021-2025 Oxford White Passenger Assist Handle

                  SKU: S2DZ78044E42AD

                  $240.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2025 Black Passenger Assist Handle

                  Bronco 2025 Black Passenger Assist Handle

                  SKU: S2DZ78044E42AC

                  $210.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2019-2020 Black Carpeted Floor Mats, 4-Piece Set

                  Expedition 2019-2020 Black Carpeted Floor Mats, 4-Piece Set

                  SKU: JL1Z7813300FA

                  $125.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Floor Liner, All-Weather, 4-pc, Black

                  Expedition 2025, Floor Liner, All-Weather, 4-pc, Black

                  SKU: SL1Z7813086AA

                  $195.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2018-2020 Espresso Carpeted Floor Mats 4-Piece Set

                  Expedition 2018-2020 Espresso Carpeted Floor Mats 4-Piece Set

                  SKU: JL1Z7813300FB

                  $125.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Floor Mats, Carpeted, 60 oz., 4-pc Set, Black

                  Expedition 2025, Floor Mats, Carpeted, 60 oz., 4-pc Set, Black

                  SKU: SL1Z7813086AB

                  $280.00

                  Shipping: Ships by May 27
                  Dealer Pickup: Not Available
                  Add to Cart
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