Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2025 2pc Black Carpeted Front Floor Mat Set 2-Piece Set with Black Pony Logo

                  Mustang 2015-2025 2pc Black Carpeted Front Floor Mat Set 2-Piece Set with Black Pony Logo

                  SKU: JR3Z6313300BB

                  $115.00

                  Shipping: Ships by Mar 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Large Soft-Sided Folding Cargo Organizer

                  Ford Large Soft-Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00A

                  $105.00

                  Shipping: Ships by Mar 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  SKU: HE5Z19H484A

                  $35.00

                  Shipping: Ships by Mar 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by Mar 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2025 Black 2 Piece-Set Front Carpet Floor Mats w/ Pony Logo

                  Mustang 2015-2025 Black 2 Piece-Set Front Carpet Floor Mats w/ Pony Logo

                  SKU: JR3Z6313300BC

                  $110.00

                  Shipping: Ships by Mar 30
                  Pickup: Free at Dealer
                  Add to Cart
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