Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Soft Sided Folding Cargo Organizer

$90.00

Explorer 2021-2025 Black Floor Liners 4 Piece Set

$205.00

Explorer 2020-2021 All Weather Floor Mat for 3rd Row with Bucket Seats

$100.00

Explorer 2021-2025 Carpeted Black Floor Mats, 4-piece set

$130.00

Ford Large Soft-Sided Folding Cargo Organizer

$105.00

Explorer 2020-2025 Envelope Style Cargo Net

$70.00

Explorer 2020-2022 4pc All Weather Floor Liner Tray

$205.00

Ash Cup Coin Holder with Lighter Element

$75.00

Ash Cup Coin Holder Kit w/o Lighter Element

$35.00

SUVs & Cars

Capable, convenient, and versatile.

Trucks & Vans

Hauling, towing, and off-roading.

Electric & Hybrid

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Ford Pro offers the tools, software and service to keep your business on track and crews on the road.

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Interior

Interior

color

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Ford Soft Sided Folding Cargo Organizer

$90.00

Explorer 2021-2025 Black Floor Liners 4 Piece Set

$205.00

Explorer 2020-2021 All Weather Floor Mat for 3rd Row with Bucket Seats

$100.00

Explorer 2021-2025 Carpeted Black Floor Mats, 4-piece set

$130.00

Ford Large Soft-Sided Folding Cargo Organizer

$105.00

Explorer 2020-2025 Envelope Style Cargo Net

$70.00

Explorer 2020-2022 4pc All Weather Floor Liner Tray

$205.00

Ash Cup Coin Holder with Lighter Element

$75.00

Ash Cup Coin Holder Kit w/o Lighter Element

$35.00