Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima Hitch Mounted Swing Bicycle Rack for 4 Bikes

                  Yakima Hitch Mounted Swing Bicycle Rack for 4 Bikes

                  SKU: VKB3Z7855100L

                  $839.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Thule Locking Removable Roof Rack and Crossbar System

                  Ranger 2019-2023 Thule Locking Removable Roof Rack and Crossbar System

                  SKU: VKB3Z7855100A

                  $659.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Embark Retractable Tonneau Cover for 6.0' Bed

                  Ranger 2019-2023 Embark Retractable Tonneau Cover for 6.0' Bed

                  SKU: VKB3Z99501A42FD

                  $2,299.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Medium Cargo Basket

                  Yakima Rack Mounted Medium Cargo Basket

                  SKU: VKB3Z7855100T

                  $649.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2022 Rapid Red Bed Cap for 5.0' Bed, Paint Code D4 - NON-RETURNABLE

                  Ranger 2019-2022 Rapid Red Bed Cap for 5.0' Bed, Paint Code D4 - NON-RETURNABLE

                  SKU: VLB3Z99501A42AG

                  $2,759.00+ $266.00 Installation

                  Tepui Gray & Navy Rack Mounted Tent

                  Tepui Gray & Navy Rack Mounted Tent

                  SKU: VLL3Z99000C38B

                  $2,199.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 McGard Tailgate Lock

                  Ranger 2019-2023 McGard Tailgate Lock

                  SKU: VKB3Z18168A

                  $39.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2022 Lightning Blue Bed Cap for 6.0' Bed, Paint Code N6 - NON-RETURNABLE

                  Ranger 2019-2022 Lightning Blue Bed Cap for 6.0' Bed, Paint Code N6 - NON-RETURNABLE

                  SKU: VLB3Z99501A42BD

                  $2,809.00+ $266.00 Installation

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
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