Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 CrewCab 2021-2025 Putco Black Platinum Stainless Steel Door Sill Plates

                  F-150 CrewCab 2021-2025 Putco Black Platinum Stainless Steel Door Sill Plates

                  SKU: VML3Z99132A08B

                  $169.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150, 2024-2025, Active Orange Tow Hook - Stamped Steel

                  F-150, 2024-2025, Active Orange Tow Hook - Stamped Steel

                  SKU: RL3Z17N808A

                  $135.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab & SuperCrew Bight Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SuperCab & SuperCrew Bight Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SKU: VFL3Z9920554H

                  $159.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VFL3Z9920554C

                  $199.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  First Aid Kit With Ford Oval

                  First Aid Kit With Ford Oval

                  SKU: VNK4Z19F515AB

                  $49.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Black Platinum Tailgate Trim

                  F-150 2021-2025 Black Platinum Tailgate Trim

                  SKU: VML3Z99290D90B

                  $189.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SKU: VFL3Z9920554B

                  $169.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Rail Tonneau/Bed Cover Shim Kit for 5.5 Bed

                  F-150 2015-2025 Bed Rail Tonneau/Bed Cover Shim Kit for 5.5 Bed

                  SKU: VFL3Z99000A25B

                  $39.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Drop-In Bed Liner Upper Plug Kit

                  Drop-In Bed Liner Upper Plug Kit

                  SKU: FL3Z99000A25B

                  $20.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
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