Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2025 Rev Hard Roll Up Bed Cover for 6.5 ft Bed

                  F-150 2015-2025 Rev Hard Roll Up Bed Cover for 6.5 ft Bed

                  SKU: VGL3Z99501A42CB

                  $1,229.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 TruXedo Platinum Soft Roll Up Tonneau Cover for 5.5' Bed

                  F-150 2015-2025 TruXedo Platinum Soft Roll Up Tonneau Cover for 5.5' Bed

                  SKU: VJL3Z84501A42C

                  $529.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Medium Cargo Basket

                  Yakima Rack Mounted Medium Cargo Basket

                  SKU: VKB3Z7855100T

                  $649.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Removable Roof Rack and Crossbar System

                  Thule Removable Roof Rack and Crossbar System

                  SKU: VNC3Z7855100A

                  $769.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Retrax Embark Retractable Tonneau Cover for 5.5' Bed

                  F-150 2015-2025 Retrax Embark Retractable Tonneau Cover for 5.5' Bed

                  SKU: VHL3Z84501A42B

                  $2,009.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2023 20"X8.5" GLOSS BLACK WHEEL KIT

                  F-150 2015-2023 20"X8.5" GLOSS BLACK WHEEL KIT

                  SKU: M1007KS2085F15B

                  $1,470.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 XLP Soft Roll-Up Tonneau Cover for 6.5 Bed

                  F-150 2015-2025 XLP Soft Roll-Up Tonneau Cover for 6.5 Bed

                  SKU: VJL3Z99501A42C

                  $599.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  SKU: VKB3Z7855100AD

                  $709.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
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