Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  SKU: KB3Z14A626B

                  $125.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Hitch Mounted Tilting Bike Carrier

                  Yakima Hitch Mounted Tilting Bike Carrier

                  SKU: VR2DZ7855100A

                  $939.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Black Lettering Hood Badge

                  Explorer 2020-2025 Black Lettering Hood Badge

                  SKU: LB5Z16606A

                  $110.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Canoe Carrier

                  Yakima Rack Mounted Canoe Carrier

                  SKU: VKB3Z7855100D

                  $199.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Mobile-Ease Advanced Hands Free System

                  Mobile-Ease Advanced Hands Free System

                  SKU: 7L2Z19G399A

                  $520.00

                  + $14.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Black Cargo Security Cover

                  Explorer 2011-2019 Black Cargo Security Cover

                  SKU: BB5Z7845440AA

                  $190.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Off-Road Assistance Kit With Ford Logo

                  Off-Road Assistance Kit With Ford Logo

                  SKU: VNK4Z19F515A

                  $199.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Portable Mini Fridge Freezer

                  Portable Mini Fridge Freezer

                  SKU: VLL3Z19J316A

                  $759.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
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