Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Soft Sided Folding Cargo Organizer

$90.00

Expedition 2018-2024 Rear All Weather Rubber Floor Mat for 3rd Row

$100.00

Expedition EL 2025, Floor Liner All-Weather for 3rd Row with 2nd Row Captain's Chairs

$95.00

Chrome Plated Wheel Locks for Exposed Lugs

$70.00

Expedition EL 2025, Floor Liner All-Weather, for 3rd Row, with 2nd Row Bench Seat

$95.00

Zinc Plated Wheel Lock Kit for Hidden Lugs

$70.00

Chrome Plated Wheel Lock Kit for Exposed Lugs

$70.00

Remote Start System Bi-Directional Antenna Kit

$85.00

Remote Start System Long Range One Way Key Fob

$60.00