Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2013-2019 4pc Charcoal Black Carpet Floor Mat Set

                  Escape 2013-2019 4pc Charcoal Black Carpet Floor Mat Set

                  SKU: FJ5Z7813300AB

                  $140.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 2" Ball 1" Shank

                  Trailer Hitch Ball Mount 2" Ball 1" Shank

                  SKU: BL3Z19F503B

                  $35.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Keyless Entry Keypad for Vehicles without Factory Remote Start

                  Keyless Entry Keypad for Vehicles without Factory Remote Start

                  SKU: KB3Z14A626A

                  $125.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Carbon Black 2pc Cross Bars Set

                  Escape 2013-2019 Carbon Black 2pc Cross Bars Set

                  SKU: EJ5Z7855100AA

                  $175.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  First Aid Kit with Ford Logo

                  First Aid Kit with Ford Logo

                  SKU: VFL3Z19F515CB

                  $39.00

                  Yakima Rack Mounted Medium Cargo Basket

                  Yakima Rack Mounted Medium Cargo Basket

                  SKU: VKB3Z7855100T

                  $649.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Tow Recovery Hook

                  Tow Recovery Hook

                  SKU: 6M2Z17A954A

                  $40.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  SKU: VFT4Z7855100B

                  $199.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
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