Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2013-2019 Molded Splash Guards Front Pair

                  Escape 2013-2019 Molded Splash Guards Front Pair

                  SKU: DJ5Z16A550AA

                  $60.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2025 Trailer Hitch Titan Ball Mount

                  Super Duty 2011-2025 Trailer Hitch Titan Ball Mount

                  SKU: BC3Z19A282A

                  $100.00

                  EcoSport 2018-2022 Molded Splash Guards Rear Pair

                  EcoSport 2018-2022 Molded Splash Guards Rear Pair

                  SKU: JN1Z16A550C

                  $60.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025 Charge Port Weather Kit

                  Mustang Mach-E 2021-2025 Charge Port Weather Kit

                  SKU: PK9Z10D802A

                  $95.00

                  Shipping: Ships by May 19
                  Dealer Pickup: Not Available
                  Add to Cart
                  Ranger 2WD 2019-2023 Chrome Tow Hook Kit

                  Ranger 2WD 2019-2023 Chrome Tow Hook Kit

                  SKU: KB3Z17N808B

                  $100.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2016 Molded Splash Guards Rear Pair w/ Lip Molding

                  Super Duty 2011-2016 Molded Splash Guards Rear Pair w/ Lip Molding

                  SKU: BC3Z16A550DB

                  $60.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  SKU: BB5Z15A416A

                  $80.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2016-2017 Rear Bumper Protector

                  Explorer 2016-2017 Rear Bumper Protector

                  SKU: GB5Z17B807A

                  $100.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2022-2025 Charge Port Weather Kit for BEV Lightning Only

                  F-150 2022-2025 Charge Port Weather Kit for BEV Lightning Only

                  SKU: PL3Z10D802A

                  $95.00

                  Shipping: Ships by May 19
                  Dealer Pickup: Not Available
                  Add to Cart
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