Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Bronco 2021-2025 Molded Splash Guards Front Pair

F-150 2021-2022 Chrome 3.0 Inch Round Exhaust Tip

Maverick 2022-2025 Molded Splash Guards Rear Pair

Super Duty DRW 2017-2022 Molded Black Splash Guards Rear Pair

Locking Fuel Plug

Trailer Hitch Ball Mount 2" Ball 1" Shank

Chrome Round Exhaust Tip

Edge 2019-2024 Molded Splash Guards Rear Pair

Bronco Sport 2021-2024 Black Molded Splash Guards Rear Pair - Not compatible with Fender Flares