Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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F-150 2021-2025 Carbon Black Molded Splash Guards Front Pair

F-150 2021-2025 Carbon Black Molded Splash Guards Front Pair

SKU: ML3Z16A550AA

$60.00

Shipping: Ships by March 26

Pickup: Free at Dealer

Add to Cart

Explorer 2011-2019 Carbon Black Molded Running Boards

Explorer 2011-2019 Carbon Black Molded Running Boards

SKU: HB5Z16450AB

$620.00

Pickup Required

Pickup: Free at Dealer

Add to Cart

Mustang GT500 2020-2022 Indoor Blue Full Car Cover for Exposed Carbon Fiber GT4 Track Wing

Mustang GT500 2020-2022 Indoor Blue Full Car Cover for Exposed Carbon Fiber GT4 Track Wing

SKU: VLR3Z19A412G

$299.00

Shipping: Ships by March 26

Pickup: Free at Dealer

Add to Cart

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