Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2018-2023 Air Design® Gloss Black Hood Louver

                  Mustang 2018-2023 Air Design® Gloss Black Hood Louver

                  SKU: VJR3Z16C630D

                  $269.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2020 Air Design® Kona Blue Side Quarter Panel Scoop

                  Mustang 2018-2020 Air Design® Kona Blue Side Quarter Panel Scoop

                  SKU: VJR3Z63279D36CK

                  $269.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2017-2023 Air Design® Oxford White Side Quarter Window Scoop

                  Mustang 2017-2023 Air Design® Oxford White Side Quarter Window Scoop

                  SKU: VHR3Z63280B10AH

                  $269.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2020 Air Design® Magnetic Side Quarter Panel Scoop

                  Mustang 2018-2020 Air Design® Magnetic Side Quarter Panel Scoop

                  SKU: VJR3Z63279D36CL

                  $269.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2019 Air Design® Ruby Red Side Quarter Panel Scoop

                  Mustang 2018-2019 Air Design® Ruby Red Side Quarter Panel Scoop

                  SKU: VJR3Z63279D36CC

                  $269.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2017-2023 Air Design® Absolute Black Side Quarter Window Scoop

                  Mustang 2017-2023 Air Design® Absolute Black Side Quarter Window Scoop

                  SKU: VHR3Z63280B10AF

                  $269.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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