Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima

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                  Yakima Hitch Mounted Tilting Bike Carrier

                  Yakima Hitch Mounted Tilting Bike Carrier

                  SKU: VR2DZ7855100A

                  $939.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Medium Cargo Basket

                  Yakima Rack Mounted Medium Cargo Basket

                  SKU: VKB3Z7855100T

                  $649.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Lockable Cargo Box

                  Yakima Rack Mounted Lockable Cargo Box

                  SKU: VKB3Z7855100FB

                  $769.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Yakima Clamp On Cross Bar System

                  Edge 2019-2024 Yakima Clamp On Cross Bar System

                  SKU: VKT4Z7855100A

                  $769.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2020-2024 Yakima Roof Cross Bar Kit for Use with Roof Rails

                  Edge 2020-2024 Yakima Roof Cross Bar Kit for Use with Roof Rails

                  SKU: VMT4Z7855100A

                  $779.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
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