Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2020 Matte Black Body Wrap Speed Stripe Kit

                  F-150 2015-2020 Matte Black Body Wrap Speed Stripe Kit

                  SKU: VGL3Z9920000K

                  $109.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017 Chrome Manual Tailgate Latch Trim w/ LED

                  Super Duty 2017 Chrome Manual Tailgate Latch Trim w/ LED

                  SKU: VHC3Z1522404A

                  $99.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Tailgate Bike Carrier for 5 Bikes

                  Yakima Tailgate Bike Carrier for 5 Bikes

                  SKU: VKB3Z9955100E

                  $199.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2020-2025 Lund Molded Hood Protector

                  Transit 2020-2025 Lund Molded Hood Protector

                  SKU: VNK4Z16C900A

                  $99.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rooftop Tent Adaptor

                  Thule Rooftop Tent Adaptor

                  SKU: VML3Z9955100G

                  $59.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2010-2014 Right Hand Side Quarter Panel Scoop

                  Mustang 2010-2014 Right Hand Side Quarter Panel Scoop

                  SKU: AR3Z63279D36AA

                  $135.00

                  + $70.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 TufSkinz® Carbon Fiber Domed Tailgate Lettering Exterior Trim Kit

                  F-150 2021-2025 TufSkinz® Carbon Fiber Domed Tailgate Lettering Exterior Trim Kit

                  SKU: VPL3Z9942528A

                  $89.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Putco Black Platinum B-Pillar Trim for Vehicles without Factory Keypad

                  Maverick 2022-2025 Putco Black Platinum B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VNZ6Z9920554A

                  $189.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  Super Duty 2020-2022 Matte Black Tailgate Lettering

                  Super Duty 2020-2022 Matte Black Tailgate Lettering

                  SKU: VPC3Z9942528EB

                  $99.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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