Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2024 Bed Tray for 6.5' Bed

                  F-150 2015-2024 Bed Tray for 6.5' Bed

                  SKU: JL3Z99112A15D

                  $230.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2023-2025, Door Screen Kit for High Roof Models

                  Transit 2023-2025, Door Screen Kit for High Roof Models

                  SKU: VPK4Z61018A16B

                  $299.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Napier Sportz Cove

                  Napier Sportz Cove

                  SKU: VPJ6Z99000C38A

                  $159.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Lund Box Side Bed Step for 6.75' Bed

                  Super Duty 2017-2022 Lund Box Side Bed Step for 6.75' Bed

                  SKU: VKC3Z17A958B

                  $399.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2024 Bed Tray for 5.5' Bed

                  F-150 2015-2024 Bed Tray for 5.5' Bed

                  SKU: JL3Z99112A15E

                  $210.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Cargo Area Liner for Behind 2nd-Row Seat

                  Explorer 2020-2025 Cargo Area Liner for Behind 2nd-Row Seat

                  SKU: LB5Z7811600BB

                  $170.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect LWB 2014-2018 Cargo Area Liner

                  Transit Connect LWB 2014-2018 Cargo Area Liner

                  SKU: ET1Z6111600BA

                  $170.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  2-Cleat Kit

                  2-Cleat Kit

                  SKU: NZ6Z26000A64A

                  $110.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 Liftgate Privacy Curtain

                  Bronco Sport 2021-2025 Liftgate Privacy Curtain

                  SKU: VM1PZ99000C38B

                  $109.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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