SYNC Voice Commands Troubleshooting

• Press the Voice icon. Wait until the tone sounds and "Listening" appears before saying a command. Any command spoken before this will not register.
• Review the phone and media voice commands in your Owner's Manual to ensure you are using the correct voice commands.
• How do I check for SYNC or Digital Experience updates?.

• Review the media voice commands in your Owner's Manual to ensure you are using the correct voice commands.
• Say the song or artist exactly as listed on your media device. If you say "Play Artist Prince," SYNC will not play music by Prince and the Revolution or Prince and the New Power Generation.
• Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles."
• Spell the title of a song if all the letters in a song title are capitalized (e.g., the song "LOLA" requires you to say "L-O-L-A").
• Ensure there are no special characters, such as +, -, =, and $ in the title or artist's name, as SYNC will not recognize them.

• Review the phone voice commands in your Owner's Manual to ensure you are using the correct voice commands.
• Ensure you say the contacts exactly as they are listed on your phone. If you save a contact as Joe Wilson, say, "Call Joe Wilson." If you save a contact using a nickname, say the nickname.
• Have SYNC read the name to you, giving you some idea of the pronunciation SYNC is expecting. Using the SYNC phone menu:
  • Open your phonebook.
  • Scroll to the name SYNC is having trouble understanding.
  • Press the Speaker icon or the Hear It button to the left of the contact's name. SYNC will read you the name.
• Do not use special characters, such as +, -, =, and $ in the contact name as SYNC will not recognize them.
• Spell the name of the contact if all the letters are capitalized (e.g., "JAKE" requires you to say "Call J-A-K-E").

Select a resource in the table below to help you identify your vehicle's SYNC generation.

Perform the next few steps in order, and test after each step to see if the voice commands are working. 

1. Performing a Key Cycle.
2. How do I reset the SYNC system?. 

If the issue is not resolved, contact your preferred Ford Dealer. 

Important: SYNC voice commands will not work if you are using Android Auto or Apple CarPlay.

Perform the next few steps in order, and test after each step to see if the voice commands are working. 

1. Performing a Key Cycle.
2. How do I reset the SYNC system?.
3. How do I perform a SYNC master/factory reset?.

If the issue is not resolved, contact your preferred Ford Dealer. 

Perform the next few steps in order, and test after each step to see if the voice commands are working. 

1. Performing a Key Cycle.
2. How do I reset the SYNC system?.
3. How do I perform a SYNC master/factory reset?.

If the issue is not resolved, contact your preferred Ford Dealer.