If SYNC®* does not understand your voice commands, refer to the tips and troubleshooting in this article.
Note: If your voice commands are working, but you are having trouble with your connection, see the Why is my phone not connecting to SYNC? topic.
Important:
Select the symptom you are experiencing from the drop-down options below for possible solutions.
If you tried to use an approved voice command after applying the tips above and it does not work, continue to advanced troubleshooting.
Select your SYNC generation from the drop-down options below to continue with troubleshooting voice commands. If you need assistance determining the generation of your SYNC system, select the first drop-down option.
How do I use voice commands with SYNC?Why is my phone not connecting to SYNC?
*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.
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