What should I do if I am having issues with SYNC voice commands?

• Review the phone voice commands in your Owner's Manual to ensure you are using the correct voice commands.
• Ensure you say the contacts exactly as they are listed on your phone. If you save a contact as John Doe, say, "Call John Doe." If you save a contact using a nickname, say the nickname.
• Have SYNC read the name to you, giving you some idea of the pronunciation SYNC is expecting. Using the SYNC phone menu:
  • Open your phonebook.
  • Scroll to the name SYNC is having trouble understanding.
  • Select the Speaker icon or the Hear It button next to the contact's name. SYNC will read you the name.
• Do not use special characters, such as +, -, =, and $ in the contact name, as SYNC will not recognize them.
• Spell the name of the contact if all the letters are capitalized. For example, "JAKE" requires you to say "Call J-A-K-E".

Perform the next few steps in order, and test after each step to see if the voice commands are working. 

1. Perform a key cycle.
2. Reset your system to factory defaults.
   1. Select the Phone button on your vehicle's SYNC system.
   2. Scroll until "System Settings" appears on your radio display. You may have to choose Return up to two times.
   3. Select OK.
   4. Scroll until "Advanced" appears on the radio display.
   5. Select OK.
   6. Scroll until "Factory Default" appears on your radio display.
   7. Select OK.
   8. Choose OK to confirm. "Reset Done" should appear on your radio display. SYNC will take you back to the Advanced Settings menu.
3. Perform a module reset.
4. Perform a master reset.

If the issue is not resolved, contact your preferred Ford Dealer.