What should I do if I am having issues with SYNC voice commands?

• Press the Voice icon. Wait until the tone sounds and "Listening" appears before saying a command. Any command spoken before this will not register.
• Review the phone and media voice commands in your Owner's Manual to ensure you are using the correct voice commands.
• Ensure that your SYNC software is at the latest version.

• Review the media voice commands in your Owner's Manual to ensure you are using the correct voice commands.
• Say the song or artist exactly as listed on your media device. If you say "Play Artist Prince," SYNC will not play music by Prince and the Revolution or Prince and the New Power Generation.
• Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles."
• Spell the title of a song if all the letters in a song title are capitalized (e.g., the song "LOLA" requires you to say "L-O-L-A").
• Ensure there are no special characters, such as +, -, =, and $ in the title or artist's name, as SYNC will not recognize them.

Select a resource in the table below to help you identify your vehicle's SYNC generation.

Perform the next few steps in order, and test after each step to see if the voice commands are working. 

1. Perform a key cycle.
2. Perform a module reset. 

If the issue is not resolved, contact your preferred Ford Dealer. 

Important: SYNC voice commands will not work if you are using Android Auto or Apple CarPlay.

Perform the next few steps in order, and test after each step to see if the voice commands are working. 

1. Perform a key cycle.
2. Perform a module reset.
3. Perform a master/factory reset.

If the issue is not resolved, contact your preferred Ford Dealer. 

Perform the next few steps in order, and test after each step to see if the voice commands are working. 

1. Perform a key cycle.
2. Perform a module reset.
3. Perform a master reset.

If the issue is not resolved, contact your preferred Ford Dealer.