Support>SYNC>Troubleshooting>How do I perform a SYNC master reset?

How do I perform a SYNC®* Master Reset?

A SYNC master reset erases all stored data, such as call history, text messages, previously paired phone, navigation favorites and modem activation. We recommend that you perform a master reset:

  • Before selling or transferring ownership.
  • After purchasing or leasing a pre-owned vehicle.
  • Before and after renting a vehicle. 

Select your SYNC version from the list below to learn how to perform a master reset:
 

SYNC 4 home menu screen   

SYNC 4A home menu screen

SYNC 3 home menu screen   

SYNC MyFord Touch settings screen

SYNC MyFord head unit

SYNC with Voice-Activated Navigation head unit

SYNC Gen 1.1 head unit

SYNC Gen 1 head unit

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.