How do I activate my SYNC Connected Navigation trial?

To set up your SYNC®* 4A or SYNC 4 Connected Navigation** trial, download the Ford app and activate your modem. You will be automatically enrolled in the Connected Navigation trial once the modem is activated. 

Note: Your vehicle must be equipped with SYNC 4A or SYNC 4. Refer to your window sticker or the SYNC Visual Reference Guide to see which generation of SYNC your vehicle is equipped with.

Starting Your Connected Navigation Trial

  1. Download the FordPass app on the App Store® or Google Play™.

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  2. Log in to the FordPass app using your existing Ford Account username and password, or create an account.
  3. Press the + to add your modem-equipped vehicle to the FordPass app.
  4. Scan or type in your Vehicle Identification Number (VIN).
  5. Select Activate Vehicle.
  6. Go to your vehicle and start the engine.  
  7. Follow the prompts on your vehicle's SYNC screen to activate the modem.

Note: The Connected Navigation trial starts on the vehicle's warranty start date, not the date the modem is activated.

More SYNC Information

For more detailed information on SYNC features and functions, visit our Ford support page and browse by your preferred topic.

Helpful SYNC Support Categories

Additional Information

What are SYNC 4 Connected Navigation options?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

**Equipped vehicles require modem activation and a Connected Navigation service plan. Package pricing, features, included plans, and term lengths vary by model. Evolving technology/cellular networks/vehicle capability may limit or prevent functionality.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

App Store is a service mark of Apple Inc. 

Google Play is a trademark of Google LLC.