If you’ve installed previous versions of SYNC in your vehicle, and you don’t see them in your account, it’s possible the successful installation was not reported. As a result, the latest available software update may not be listed in your SYNC Owner account.
Here’s how to check your version of SYNC.
- Log on to your SYNC Owner Account and visit the SYNC Updates page.
- If you see a notification that says, "You have recently downloaded an update," choose Confirm Update.
- You'll then be instructed on how to report your last successful installation, so that we can keep you informed when each new update becomes available.
- If you don't see any notifications on the SYNC Software Updates page, then your SYNC system is up to date.
- You can also check the version of your SYNC software by running a Vehicle Health Report, which records the current version. (Show me how to run a Vehicle Health Report.)After running the report, you will receive an email notifying you that your Vehicle Health Report is ready.
- Check your Owner Account. If there are no updates to download, your SYNC version is up to date.
