


Recall Reference Number: 26S53
Engineering vehicles you can count on is our most important job. That’s why we take extensive steps to help ensure product quality — and why we’re committed to fixing issues that come up after rollout.
In keeping with this commitment, a safety recall has been issued for 2025–2027 Explorer® SUVs.
In affected vehicles, when a memory seat recall position is activated, the driver’s seatback may unexpectedly fully recline rather than stopping at your saved position.
Schedule service with your dealer.
Prior to scheduled service, we recommend taking the following precautions to prevent unexpected seat movement while passengers are in the second row:
Check open safety recalls to find out if your vehicle is included in this recall.
Your dealer will update the Driver Seat Module (DSM) and disable the memory seat movement of the driver’s seat backrest. A remedy to restore the memory seat backrest recline position functionality will become available at a later date.
Check if your vehicle is included in this recall by entering your Vehicle Identification Number (VIN). Once a repair is available, customers will be notified by mail.
Complimentary Ford Mobile Service and Ford Pickup & Delivery may be provided at participating Ford Dealerships.*
For questions or concerns about safety recall 26S53, please call us at 1-866-436-7332. A Ford recall team member will be happy to assist you.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro™ Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at Ford Pro. Representatives are available Monday through Friday, from 7:00 a.m. to 11:00 p.m., and Saturday, from 7:00 a.m. to 5:00 p.m. ET.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.
*Ford Pickup & Delivery and Ford Mobile Service are offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible for Ford Pickup & Delivery and will require a Roadside event. See your Ford Dealer for details.
**Ford received the lowest rate of reported problems among mass market brands in the JD Power 2026 U.S. Initial Quality Study of new-vehicle owners’ experiences after 90 days of ownership. Visit jdpower.com/awards for more information. Awards based on 2026 model year. Newer models may be shown.
†Ford received the highest score in the truck segment in the JD Power 2026 U.S. Customer Service Index Study of customers’ satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of 1-to-3-year-old vehicles. Visit jdpower.com/awards for more details.
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