Recall Reference Number: 26S52
Engineering vehicles you can count on is our most important job. That’s why we take extensive steps to help ensure product quality — and why we’re committed to fixing issues that come up after rollout.
In keeping with this commitment, a safety recall has been issued for 2020–2026 Explorer® SUVs.
On affected vehicles, the trim bezel surrounding the second-row easy entry switch button may become misaligned, loose, or damaged. If this occurs, the switch button can stick in the down position, which may cause the second-row outboard seat to unexpectedly tip forward and slide.
Contact your dealer:
Check open safety recalls to find out if your vehicle is included in this recall.
A remedy is currently available for certain models and is expected to be available for all models in the coming months. You will receive a written notification when your remedy is available. At that time, your local Ford Dealer will replace the second-row outboard seat easy entry switch bezels and housings on both sides with newly designed components featuring enhanced retention strength to prevent misalignment.
Check if your vehicle is included in this recall by entering your Vehicle Identification Number (VIN). Once a repair is available, customers will be notified by mail.
Complimentary Ford Mobile Service and Ford Pickup & Delivery may be provided at participating Ford Dealerships.*
For questions or concerns about safety recall 26S52, please call us at 1-866-436-7332. A Ford recall team member will be happy to assist you.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro™ Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at Ford Pro. Representatives are available Monday through Friday, from 7:00 a.m. to 11:00 p.m., and Saturday, from 7:00 a.m. to 5:00 p.m. ET.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.
*Ford Pickup & Delivery and Ford Mobile Service are offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible for Ford Pickup & Delivery and will require a Roadside event. See your Ford Dealer for details.
**Ford received the lowest rate of reported problems among mass market brands in the JD Power 2026 U.S. Initial Quality Study of new-vehicle owners’ experiences after 90 days of ownership. Visit jdpower.com/awards for more information. Awards based on 2026 model year. Newer models may be shown.
†Ford received the highest score in the truck segment in the JD Power 2026 U.S. Customer Service Index Study of customers’ satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of 1-to-3-year-old vehicles. Visit jdpower.com/awards for more details.
Did we answer your question?
Get support from Ford AI