After certain interactions with Ford, such as — buying a vehicle, getting service, using roadside assistance, or contacting the Customer Relationship Center — you may receive a short survey by email.
Your feedback matters. These surveys help Ford understand your experience and make improvements.
When will I get a survey?
- You will typically receive an invitation within a few days of your sale, service visit, roadside event, or customer service call.
- Surveys are sent by email only, and no paper or mailed surveys are available.
How do surveys work?
- Just answer the first question in the email, and the rest of the survey will open up.
- No PIN, username, or password is needed.
- Surveys close about 15–16 days after you receive them.
Notes:
- Not everyone receives a survey after every visit or purchase. It depends on eligibility.
- If your survey expires, unfortunately, it cannot be resent or regenerated, but you can still share your feedback with a Ford representative.
- If you are having trouble opening the survey, try disabling your pop-up blocker. You can also try to copy and paste the survey link directly into your browser.
If you have questions about a survey you received or would like to provide additional feedback, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
