How do I troubleshoot issues with MyKey?
Support>Keys and Locks>MyKey>How do I troubleshoot issues with MyKey?

What do I do if I am having issues with a Ford MyKey®*?

If you are experiencing issues with MyKey such as being unable to clear or program a MyKey, refer to the tips and possible causes in this article.

Troubleshooting MyKey 

Select your MyKey-related symptom from the drop-down options below for assistance.

Unable to Create aMyKey

Possible causes for not being able to create a MyKey are:

  • The key used to start the vehicle does not have admin privileges.
  • The key used to start the vehicle is the only admin key. There must always be at least one admin key.
  • SecuriLock passive anti-theft system is disabled or in unlimited mode.
  •  The intelligent access key is not placed in the backup slot for vehicles with keyless start.

Unable to Program the Configurable Settings

Possible causes for not being able to program a MyKey are:

Unable to ClearMyKey

Possible causes for not being able to remove settings from a MyKey are:

Only Admin Key Lost

If you have lost your admin key, you will need to purchase a new key from an authorized Ford Dealer.

Regular Key Lost

If you have lost a regular key, you can program a spare key. 

MyKeyDistances Not Accumulating

Possible causes for your MyKey not keeping track of your distance traveled are:

  • The MyKey user is not using the MyKey.
  • An admin key was used to clear MyKeys and create new MyKeys.
  • The key system has been reset.

MyKeyNot Functioning with Keys

Possible causes for your MyKey not working with keys are: 

Additional Information

How do I program, create, and clear a MyKey?

*Driver-assist features are supplemental and do not replace the driver’s attention, judgment, and need to control the vehicle. See your Owner’s Manual for details and limitations.