Use the troubleshooting tips below if you are experiencing concerns with BlueCruise, such as it turning off unexpectedly or not activating when you want it to.
Select your symptom from the drop-down options below for recommendations on how to fix it:
*Available Feature. BlueCruise requires a Connected Service plan, FordPass® App or Lincoln Way® App, and modem activation. Equipped vehicles come with either a 90-day trial or a 2-year, 3-year, or 4-year BlueCruise Connected Service plan, after which purchase is required. See ford.com/bluecruise or your Lincoln retailer for more details. BlueCruise driver-assist features are supplemental and do not replace safe driving or driver’s attention, judgment and need to control the vehicle. Only remove hands in a Hands-Free Blue Zone. Always watch the road and be prepared to resume control. See Owner’s Manual for details and limitations.
**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
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