Why is the Ford app not responding?

If you receive a message stating the Ford app has become unresponsive, attempt the following:

  1. Check for any Ford app updates on your mobile device. Search for "Ford" in your respective app store.
    • If the update option appears, complete the update and try using the Ford app again.
    • If the Ford app shows as up-to-date, continue to troubleshoot using the steps below.
       
  2. Check your cellular strength and/or Wi-Fi® connection.
    • If using Wi-Fi, check to see if it is enabled.
      • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
      • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
    • If using your cellular data, check to see if it is enabled.
      • If cellular data is turned off, turn cellular data on and attempt to connect.
      • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.

  3. Force close the Ford app. 

    Note: Instructions may vary by device; refer to your manufacturer's manual for more information.

    Android™ devices

    iOS® devices without a Home button

    iOS devices with a Home button

    1. Select Settings on your device.
    2. Scroll down and select Apps in the Device section.
    3. Select the Ford app.
    4. Tap the Stop or Force Stop option.
    5. Select OK to confirm the action.
    1. Swipe up from the bottom of the screen.
    2. Locate the Ford app from the list of open apps.
    3. Slide up on the Ford app.
    1. Press the Home button twice.
    2. Swipe left or right until you locate the Ford app.
    3. Swipe up on the Ford app.
  4. Log out of the Ford app and then back in.
  5. Power off your device for 30–60 seconds. 

If you still have trouble after attempting the steps above, contact Ford app support for additional assistance.

Additional Information

Why does the Ford app say something is not right?
What should I do if I am locked out and the Ford app is not responding?

*The Ford app, formerly known as the FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.ca for terms and privacy policy.