What should I do if the Ford app is not loading on my device?

You can troubleshoot Ford app^* loading issues, which include checking your device compatibility and confirming your connection strength.

Note: Be sure to follow all the steps in order as listed. 

1. Ensure your device operating system is compatible with the Ford app.
2. Check for Ford app updates on your mobile device. If you are unsure if your app version is current, search for the Ford app in your app store.
   • If the update option appears, allow it to take place and try using the Ford app again.
   • If the Ford app shows as up to date, continue to troubleshoot using the steps below.
3. Log out of the Ford app and sign back in.
4. Check your cellular strength and Wi-Fi® connection.
5. Log out of the Ford app.
6. Delete the Ford app from your mobile device.
7. Power off your mobile device for 30 – 60 seconds.
8. Download the Ford app again.
9. Log back in with your username and password. 

If you are still experiencing issues with the Ford app after completing the steps above, contact Ford app support for additional assistance. 

Additional Information 

How do I get my Ford account on my new device?What happens if I lose my device and the Ford app is active?How do I reset my Ford password?

^*The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.com for our privacy notice.

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