Why am I unable to set up a new Phone As A Key after uninstalling and reinstalling the Ford app?

If you deleted the Ford app and re-downloaded it to your mobile phone, use the steps below to add a new Phone As A Key^™* device. 

1. Remove the Phone As A Key that was previously associated with your phone in the Ford app or reset Phone As A Key from your vehicle.
2. Program a new Phone As A Key.

If your troubleshooting is unsuccessful, contact Ford app support using the Account > Help options in the Ford app for additional assistance. 

Further Troubleshooting Options

If you are experiencing other issues, visit the Ford app troubleshooting support site folder for additional support. 

^*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.