What are some general troubleshooting tips for using Phone As A Key?

For the best experience when using Phone As A Key^™*, we have created a helpful tip sheet to How do I make my Phone As A Key work better?. See the details below for more information.

Note: Limitations can vary based on the make and model of your phone, your phone's location at the time of use, and physical barriers. 

Tips for Using Phone As A Key

• To get the fastest response with Phone As A Key, it is recommended that you leave your Ford app open. If closed, the app will relaunch when it detects your vehicle, which takes a moment to re-establish a connection, delaying response time.

• Your vehicle needs to be able to detect your Phone As A Key to unlock the doors and must be able to find your phone clearly within the interior of the vehicle to drive.
   

  Note: When in your vehicle, it is recommended that you move your phone toward the center of the interior (i.e., the armrest area). 
   

• Thick or bulky smartphone cases can interfere with the Bluetooth^® connection. Your signal can be delayed or may not be available at all if there are bulky items between your phone and the vehicle (e.g., the phone is in a briefcase between folders, in a bag sandwiched between a laptop and a legal pad, or in a back pants pocket close to the seatback).

Factors That Can Affect Phone As A Key Performance

The following can cause a lack of communication with your device and vehicle:

• Your Ford app is closed.
• How do I set up Phone As A Key with the Ford app?.
• Which devices are compatible with FordPass?.
• Your device and/or vehicle is out of range. The typical operating range for Phone As A Key is 131 ft (40m).
• Your Bluetooth connection is not enabled, disrupted, or out of range.
• Your vehicle battery has depleted.
• Your phone is too close to metal objects or other electronic devices.
• There is interference from other devices using radio frequencies or physical barriers.
• You carry your phone in a purse or back pocket where the Bluetooth signal is blocked.

Important: Your key fob should not be left inside your vehicle. We highly recommend always taking your keys and Phone As A Key device when exiting your vehicle and locking all doors. 

If you still have issues related to your Phone As A Key performance, Contacting a Ford app Customer Experience Specialist with the Ford App using the Account > Help options in the Ford app for additional assistance.

Further Troubleshooting Options

If you are experiencing other issues, visit the What do I do if my Phone As A Key is not working? or the Ford app troubleshooting support site folder for additional support. 

^*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.