Using Phone As A Key™* in the Ford app, you can manage remote controls like windows up/down, frunk** open/close, and much more. Use the information below to access your remote commands or for troubleshooting.
Important: Phone As A Key works best when your smartphone has a direct line of sight to your vehicle (i.e. keep your phone “in-hand” rather than in a back pocket, handbag, or briefcase).
To send remote commands to your vehicle:
Select the Bluetooth® Controls button.
Note: To access the Horn & Lights controls, tap the Vehicle icon to return to the Vehicle dashboard, then select the Vehicle Location banner.
If you are experiencing other issues, visit the Ford app troubleshooting support site folder for additional support.
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*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.
**This applies to the Mustang Mach-E only.
†For the Ford F-150 Lightning, this is for both front trunk and the tailgate, which are power assisted.
The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.
The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
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