How to activate the modem in your Ford Mustang Mach-E
First, download the Ford app* from the App Store® or Google Play™. Then:
- Open the Ford app on your mobile device.
- Log in with your Ford account or create an account if you don’t have one.
- Scan or manually type your Vehicle Identification Number (VIN) into the Ford app.
- Name your vehicle.
- Select Activate Your Vehicle.
Once you finish the setup process in the Ford app, go to your vehicle, start it (make sure you're parked in a safe location) and:
- Check for a pop-up on your vehicle's center console display
- Select Yes to complete modem** activation
If something doesn’t work quite right or you have any questions, please call us for help at (800) 392-3673.
Benefits of activating the modem in your Ford
Once everything is all set up, you can:
- Remote lock and unlock† your vehicle from virtually anywhere using our Phone As A Key technology.
- Use your mobile device to remote start††/stop your vehicle.
- Set departure times in the Ford app to pre-heat or pre-cool your vehicle battery and cabin before you go for a drive.
Plus, once you activate your modem, you can activate your vehicle's Wi-Fi hotspot, connect up to 10 devices, and access the signal from up to 50 feet outside your vehicle.
Wi-Fi hotspot includes complimentary wireless data trial that begins upon AT&T activation and expires at the end of 3 months or when 3GB of data is used, whichever comes first. To activate, go to www.att.com/ford.
Additional topics
Find Public Charging Stations for Your Ford® EV on SYNC® 4A
*The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.com for our privacy notice.
**The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms apply. Evolving technology/cellular networks/vehicle capability may limit or prevent functionality. An activated vehicle modem, and the Ford app are required for remote features. Remote features may vary by model. Visit ford.com for our
privacy notice.
†When equipped with power door locks
††Requires Automatic Transmission
App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.