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Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
SKU: KT86
(XC2Z18B402AA)
Details:
Brand: Motorcraft
Weight: 0.04 lb
The dealership you ordered from will accept returns or exchanges of applicable Motorcraft®, Ford Parts, Ford Accessories, and Lincoln Accessories postmarked within 30 days of your receipt; and, credit you within 30 days after return of the part(s). All returns and exchanges must be returned to the dealership in person or via shipping (solely at your expense except in the case of dealership error); in the original box; in new, non-installed, resalable condition; with all instructions and hardware; and in the condition it was received. If all of these conditions are not met, it is at the dealership's discretion to accept the return. If you opted not to provide a VIN(s), the dealership, at its discretion, may not be responsible for incorrectly ordered parts. Shipping is non-refundable.
Attempting to return any parts or assemblies that have been tampered with in a manner that affects the re-salability and/or safety of the part(s) is prosecutable under the law, and these parts and assemblies are not eligible for return credit, refund and/or exchange.