Ford F-150 Lightning and Ford Mustang Mach-E parked outside of home with blue lightning bolt overlay

Vehicle Details

Complimentary Home Charger and Standard Installation

Ford Power Promise is our first pledge to you. When you purchase or lease a Ford electric vehicle, your home charger and installation are on us.*

Ford Mustang Mach-E and Ford F-150 Lightning parked in front of home in driveway

Installation—Simplified

See how our partners at Qmerit can help you get set up.

Qmerit technician installing home charger in customer garage

Dive Into Qualification Details

Take a peek into what standard installation entails.

FAQ

The Ford Power Promise is the Ford commitment to help provide retail customers with electric vehicle confidence from day one of their purchase or lease and delivery of a new Ford F-150 Lightning, Mustang Mach-E or E-Transit Cargo Van. The Ford Power Promise is intended to help make owning an electric vehicle easy by supporting customers in the areas that matter most: Home Charging, Ongoing Support & Guidance, On-the-Road Charging, and Battery Confidence.

Customers who purchase or lease a new Ford F-150 Lightning, Mustang Mach-E or E-Transit Cargo Van are eligible to receive the Ford Charge Station Pro. The charger model may vary over time based on availability.

No.

The Complimentary Standard Installation offer is performed by licensed electricians in your area identified by Qmerit Electrification LLC.

A Standard Installation must comply with the following Qmerit guidelines:

  • Installation must be completed at a residential property (a single-family home, duplex, condo, or townhome) with a dedicated electrical meter.
  • Charging hardware must be attached to the same structure as the main electrical panel.
  • Customer is solely responsible for obtaining any prior consents or approval from any applicable homeowner’s association, property owner (if customer does not own the residential property where the charging hardware will be installed), or other third party.

24/7 Live Support is available for new and existing Ford F-150 Lightning and Mustang Mach-E owners. Once enrolled, customers can text* a dedicated Ford advisor for 24/7 electric vehicle support.

Ford advisors can help with post-delivery support and answer electric vehicle questions on topics such as charging, BlueCruise or software updates.

Customers enrolled in 24/7 Live Support also receive complimentary proactive towing assistance** if the vehicle runs out of charge and have peace of mind knowing one of our advisors will proactively reach out to the customer via a phone call or SMS. Our advisor can then assist in coordinating a tow if needed, whether it be to their home, dealer or a charge station.

Please note, 24/7 Live Support is not available on select holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving Day and Christmas Day.

Electric vehicle owners* can sign up on the enrollment page, on the electric vehicle dashboard on owner.ford.com or from the e-Comm Order Confirmation page, if applicable. After they enroll, customers will receive a welcome text from a Ford advisor. Once the conversation starts, customers can text their Ford advisor at any time.

When towing assistance has been initiated, a Ford advisor will confirm the request with the customer and coordinate with a Roadside Assistance partner. The Ford advisor will remain in communication with the customer until the situation is resolved.

If an enrolled customer runs out of charge and accepts proactive towing assistance through the 24/7 Live Support Service, they have the option to tow their vehicle to one of the following three locations (within 50 miles): a public charging station, their home residence, or a Ford dealer within the US market.

If the enrolled customer is more than 50 miles from home and accepts proactive towing assistance through the 24/7 Live Support Service, they will tow your electric vehicle to the nearest charge station or Ford dealer.

Note: Proactive towing is part of Roadside Assistance, which is a complimentary offering to all Ford owners for up to 5 years or 60,000 miles (from the date of sale), whichever occurs first.

See Roadside Assistance for Electric Vehicles and What Roadside Assistance Can I get With My Electric Vehicle articles on Ford.com for more details.

See our existing resources for public charging resources.