Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  2022-2025 BRONCO RAPTOR CARBON FIBER APPEARANCE KIT-MATTE

                  2022-2025 BRONCO RAPTOR CARBON FIBER APPEARANCE KIT-MATTE

                  SKU: M16600KBM

                  $13,295.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L GEN 4X MUSTANG CRATE ENGINE

                  5.0L GEN 4X MUSTANG CRATE ENGINE

                  SKU: M6007M50H

                  $12,650.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  2023+ SUPER DUTY BLACK OVAL KIT - WITH CAMERA

                  2023+ SUPER DUTY BLACK OVAL KIT - WITH CAMERA

                  SKU: M1447SDC3

                  $140.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  2021-2025 F-150 FORD PERFORMANCE OFF-ROAD SUSPENSION

                  2021-2025 F-150 FORD PERFORMANCE OFF-ROAD SUSPENSION

                  SKU: M18000F15BA

                  $1,805.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  2024-2025 F-150 AND 2023-2024 SUPER DUTY TPMS SENSOR AND ACTIVATION TOOL KIT

                  2024-2025 F-150 AND 2023-2024 SUPER DUTY TPMS SENSOR AND ACTIVATION TOOL KIT

                  SKU: M1180433MHZ

                  $145.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  RANGER ECOBOOST POWER PACK PERFORMANCE CALIBRATION

                  RANGER ECOBOOST POWER PACK PERFORMANCE CALIBRATION

                  SKU: M9603REB

                  $925.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang 2018-2020 2.3L EcoBoost Balance Shaft Block-Off Plug

                  Mustang 2018-2020 2.3L EcoBoost Balance Shaft Block-Off Plug

                  SKU: M602623BSBP

                  $28.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  460 SIAMESE BORE ENGINE BLOCK

                  460 SIAMESE BORE ENGINE BLOCK

                  SKU: M6010A460X

                  $3,500.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  FORD MUSTANG LOGO BLACK CRINKLE VALVE COVERS

                  FORD MUSTANG LOGO BLACK CRINKLE VALVE COVERS

                  SKU: 302101

                  $125.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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