Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1964-1995 575 HP Boss Crate Engine Rear Sump Pan

                  Mustang 1964-1995 575 HP Boss Crate Engine Rear Sump Pan

                  SKU: M6007Z460FRT

                  $13,750.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  2015-2017 COYOTE 5.0L MANUAL TRANSMISSION CONTROL PACK

                  2015-2017 COYOTE 5.0L MANUAL TRANSMISSION CONTROL PACK

                  SKU: M6017504V

                  $2,635.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING 289-351 SLANT EDGE VALVE COVER GRAY

                  FORD RACING 289-351 SLANT EDGE VALVE COVER GRAY

                  SKU: 302137

                  $380.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 3.5L ECOBOOST PERFORMANCE CALIBRATION

                  F-150 3.5L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603F35

                  $850.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO/RANGER M220 REAR RING AND PINION 5.38 RATIO

                  BRONCO/RANGER M220 REAR RING AND PINION 5.38 RATIO

                  SKU: M4209538

                  $370.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Black Chrome Exhaust Tip

                  F-150 2021-2025 Black Chrome Exhaust Tip

                  SKU: M5260BCT1

                  $175.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
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                  Mustang 2011-2020 5.0L Coyote Roller Finger Follower Kit

                  Mustang 2011-2020 5.0L Coyote Roller Finger Follower Kit

                  SKU: M6564M50

                  $235.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 1964-1973 Oval Air Cleaner Assembly

                  Mustang 1964-1973 Oval Air Cleaner Assembly

                  SKU: M9600C302

                  $170.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
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                  2015-20 F-150 EXHAUST TIP - BLACK CHROME

                  2015-20 F-150 EXHAUST TIP - BLACK CHROME

                  SKU: M5260BCT4

                  $175.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
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