Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Explorer Timberline Skid Plate

                  Explorer Timberline Skid Plate

                  SKU: M5018EXP

                  $325.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2014 8.8" 3.31 Ring Gear and Pinion

                  Mustang 1986-2014 8.8" 3.31 Ring Gear and Pinion

                  SKU: M420988331

                  $280.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2021 5.0L Coyote/10R80 Transmission High-Torque Mini Starter

                  Mustang 2018-2021 5.0L Coyote/10R80 Transmission High-Torque Mini Starter

                  SKU: M11000C50A

                  $330.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Fox Single Service Front Coilover

                  F-150 2015-2020 Fox Single Service Front Coilover

                  SKU: M18001F15AF

                  $640.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  BLOCK PLUG AND DOWEL KIT FOR Z BLOCKS

                  BLOCK PLUG AND DOWEL KIT FOR Z BLOCKS

                  SKU: M6026ZBLOCK

                  $215.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1990-2001 302/351 Head Gasket Set

                  Mustang 1990-2001 302/351 Head Gasket Set

                  SKU: M6051CP331

                  $195.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  2024+ RANGER 2.7L HIGH CLEARANCE EXHAUST

                  2024+ RANGER 2.7L HIGH CLEARANCE EXHAUST

                  SKU: M5200R7

                  $1,350.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  5.0L GEN 4 MUSTANG CRATE ENGINE - AUTO

                  5.0L GEN 4 MUSTANG CRATE ENGINE - AUTO

                  SKU: M6007M50DAUTO

                  $12,650.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang 1987-1995 289/302 Oil Pump Drive Shaft

                  Mustang 1987-1995 289/302 Oil Pump Drive Shaft

                  SKU: M6605B302

                  $44.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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