Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Functional Bead Lock Ring Kit with Fasteners

                  Functional Bead Lock Ring Kit with Fasteners

                  SKU: M1021RA1

                  $240.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 5.0L Powered By Ford Engine Dress Up Kit

                  Mustang 2018-2023 5.0L Powered By Ford Engine Dress Up Kit

                  SKU: M9680M50BA

                  $170.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 RANGER RAPTOR 17" X 8.5" BEADLOCK CAPABLE WHEEL KIT

                  2024-2025 RANGER RAPTOR 17" X 8.5" BEADLOCK CAPABLE WHEEL KIT

                  SKU: M1007KRR17

                  $2,370.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 BRONCO SPARE TIRE MOUNT REINFORCEMENT KIT

                  2021-2025 BRONCO SPARE TIRE MOUNT REINFORCEMENT KIT

                  SKU: M19007BRS

                  $495.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus-ST/RS 2013-2018 Performance Cold Air Intake Box

                  Focus-ST/RS 2013-2018 Performance Cold Air Intake Box

                  SKU: M9603FSTA

                  $210.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Eccentric Chrome Plated Fuel Pump

                  Eccentric Chrome Plated Fuel Pump

                  SKU: M6287B302

                  $165.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2010-2012 Boss 302S Front Grille

                  Mustang 2010-2012 Boss 302S Front Grille

                  SKU: M8200MBR

                  $425.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement End Link

                  Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement End Link

                  SKU: M5490LINKB

                  $155.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2013-2014 GT Axle Back Quad Tip Mufflers with Rear Lower Valence

                  Mustang 2013-2014 GT Axle Back Quad Tip Mufflers with Rear Lower Valence

                  SKU: M5230MSVTCD

                  $1,200.00

                  Pickup Required
                  Pickup: Free at Dealer
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