Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2021-2023 Wildtrak Bead Lock Capable Wheel Kit

                  Bronco 2021-2023 Wildtrak Bead Lock Capable Wheel Kit

                  SKU: M1007KDC1785A

                  $2,525.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO 2021-2023 RED BEAD LOCK TRIM RING KIT

                  BRONCO 2021-2023 RED BEAD LOCK TRIM RING KIT

                  SKU: M1021KBLR

                  $730.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG BLACK FLOOR MATS

                  MUSTANG BLACK FLOOR MATS

                  SKU: M13086M6

                  $115.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2010 GT Throttle Body

                  Mustang 2005-2010 GT Throttle Body

                  SKU: M9926MGT

                  $365.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  7.3L RH CNC PORTED CYLINDER HEAD

                  7.3L RH CNC PORTED CYLINDER HEAD

                  SKU: M6049SD73P

                  $2,035.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Rear Wheel Hub Kit with ARP Studs

                  Mustang 2015-2023 Rear Wheel Hub Kit with ARP Studs

                  SKU: M1104B

                  $465.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  460 SIAMESE BIG BORE ENGINE BLOCK

                  460 SIAMESE BIG BORE ENGINE BLOCK

                  SKU: M6010A460XBB

                  $3,500.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Track Mat

                  Ford Performance Track Mat

                  SKU: M1822A8

                  $55.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  SKU: M2301A

                  $30.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
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