Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2020-2025 Gooseneck Trailer Hitch Kit 27,500 lbs. GTWR

                  Super Duty 2020-2025 Gooseneck Trailer Hitch Kit 27,500 lbs. GTWR

                  SKU: LC3Z19F503A

                  $390.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Off-Road Pair of Recovery Boards

                  Off-Road Pair of Recovery Boards

                  SKU: M1820FPRB

                  $265.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350 2015-2020 Front Tow Hook Assembly

                  Mustang GT350 2015-2020 Front Tow Hook Assembly

                  SKU: M17954FA

                  $95.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2023 Red Tow Hook Pair

                  F-150 2015-2023 Red Tow Hook Pair

                  SKU: M18954F15R

                  $150.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Red Pair of Tow Hooks

                  Ranger 2019-2023 Red Pair of Tow Hooks

                  SKU: M18954RA

                  $145.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2023 Red Tow Hook Pair

                  Super Duty 2017-2023 Red Tow Hook Pair

                  SKU: M18954SDR

                  $195.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Tie Down Kit

                  Mustang 2015-2024 Tie Down Kit

                  SKU: M1700M

                  $145.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  Mustang 2005-2014 Tow Hook Loop Kit

                  Mustang 2005-2014 Tow Hook Loop Kit

                  SKU: M17954A

                  $85.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2023 Blue Tow Hook Pair

                  F-150 2015-2023 Blue Tow Hook Pair

                  SKU: M18954F15B

                  $105.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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